Refunds & cancellation
Last updated 10 October 2026
No lock-in, no cancellation fee, and no need to phone anyone. This page explains exactly how to stop paying and when you get money back.
Cancelling
You can cancel at any time from Settings → Your plan, or by emailing jake@sonicstudio.uk from the address on your account.
Cancelling stops the next payment. Your plan stays active until the end of the period you have already paid for, so you keep your remaining research allowance until then. We do not charge a cancellation fee.
Refunds
| First 14 days | If you are unhappy within 14 days of your first payment, email us and we will refund it in full. You do not need to give a reason. A full refund ends the plan straight away. |
|---|---|
| Annual plans | Cancel within 30 days of an annual payment and we will refund it in full. After 30 days, an annual plan runs to the end of its term and is not refunded pro rata. |
| Monthly plans after 14 days | The current month is not refunded, because the allowance is available to you for that month. Cancelling stops all future payments. |
| If you close your account | Closing your account in Settings cancels the plan straight away and deletes your data, so the rest of the period is not refunded. If you are within the refund periods above, email us for your refund before you close the account. |
| If we let you down | If Shelf Space is unavailable for a prolonged period, or we change it in a way that materially reduces what you are paying for, we will refund the unused part of your current period. |
| If we close your account | If we close your account for a reason other than a breach of our terms, we refund the unused part of your current period. |
What we cannot refund
We cannot refund a period on the grounds that the research did not produce replies, orders or stockists. Shelf Space finds and approaches suitable businesses; whether they say yes is outside our control, and we make no promise about results.
We also cannot refund an account closed for breaching our terms of service, such as sending unlawful or unsolicited bulk email.
How refunds are paid
Refunds go back to the card or payment method used for the original payment, through Stripe. They usually appear within 5 to 10 working days, depending on your bank. We cannot refund to a different account.
Your data after cancelling
You keep full access until the end of your paid period. After that your workspace is kept, so you can pick up where you left off if you come back. If you want it deleted, or a copy of your data, email us and ask.
Problems
If something has gone wrong with a payment, email jake@sonicstudio.uk and we will sort it out. Please contact us before raising a chargeback with your bank. It is almost always quicker.